Terms & Conditions

Please read carefully the terms and conditions before you (the Customer) make reservation and purchase Tour and land arrangement-related products from www.primevisaexperts.com of Prime Visa Experts Pvt Ltd. By becoming a customer of www.primevisaexperts.com of Prime Visa Experts Pvt Ltd, you agree that you have read, understood, and agreed with the following Terms and Conditions and irrevocable consent to be bound by all said â Terms and Conditions including any updates thereto. www.primevisaexperts.com of Prime Visa Experts Pvt Ltd has the right to change the Terms and Conditions, in whole or in part, at any time with or without notice.

TRAVEL and TOUR PACKAGES

www.primevisaexperts.com Tour Packages webpage is a gateway easy you (the Customer) to view the vacation packages 24 hours a day, 7 days a week while you planning your holiday trip with friends & family. All prices in packages grids are negotiated with local provider such like hoteliers and transporters. Regretfully, this is not a live booking engine with instant confirmation due to we always thought a smooth vacation especially Tour packages should give a chance for our Tour specialist assist you personally and serve you better via email or phone communication.

Define of F.I.T- Foreign Independent Tour. Now generally use to indicate any independent travel, domestic or international, that does not involve a group tour arrangement with tour leader/manager.

Define of Tour Package- Tour Arrangement. Services cover the land portion of a trip, such as lodging, visits to museums, sightseeing tours, and transfers between airport and hotel.

Define of S.I.C- Sit-In-Coach (Seats-In- Coach as Prime Visa Experts price grids) This mode of transfer service does pickups from your location like Airport and has drop offs along the way and sharing service with others (subject to the final number of travelers by travel agency with same arrangement). Same applies for pickups from Hotel / Resort back to the destination or sightseeing like airport with pickups along the way.

Define of Private Service- This mode of transfer service does pickups from your location like Airport and directly to your destination or during sightseeing transfer. You will not share any transportation service with others except speedboat or cruise or flight involved which should bear together to reduce the unnecessary cost. Private service to include private jet, private speedboat and private cruise could arrange with customize quote. 

Define of Self Drive - This mode of arrangement is denoting or relating to a hired car that is driven by the hirer. Rent a car, driving a car yourself, rather than being driven by someone else. The car rental could be pick up from the port of arrival or office in town (if any) and should be returned by hirer. 

Prime Visa Experts Tour Packages Price Includes (basic):-

  • Hotel accommodation on a twin sharing basis. For single traveller, single supplement will apply.
  • Meals as indicated in the Program Tour
  • Sightseeing as indicated in the Program Tour
  • Transportation as indicated in the Program Tour (subject to sit in coach or private service)
  • Admission fees included in the Program Tour unless otherwise stated

Prime Visa Experts Tour Packages Price Excludes:

International Air ticket, airport taxes, visa fees, laundry, excess baggage charges, personal and baggage insurance, minibars and hotel phone charges, optional tours, gratuities to drivers and escorts and all other items for personal consumption.

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An online engine is ready for you to compare multiple airlines, if you looking for Air Ticket Booking, feel free to log on our website with live booking engine and instant confirmation, http://www.www.primevisaexperts.com/flights/ , you may compare with multiple airlines choice and fares.

www.primevisaexperts.com Flight Online Booking Engine is a booking engine easy you (the Customer) to make flights reservation 24 hours a day, 7 days a week with instant seats availability & confirmation. All bookings are confirmed with airlines reference recorder and compulsory guaranteed by credit payment and paid by same credit card or cash bank in upon ticket issued.

Reservations and Payments

A deposit for reservation processing of between USD 100 and USD 1000 must be paid upon reservation and the balance to be paid once booking confirmation in written with balance payment dateline provided. If full payment is not received, the company reserves the right to forfeit the deposit and cancel the reservation.

When deposit paid is meant that you agreed with our packages, prices and terms & conditions.

Deposit of processing fee is strictly non-refundable if cancel without a valid reason or proof of documents support.

Booking Changes, Cancellations and Refund

If you decide to change your booking after it has been confirmed an amendment fee of USD 100- USD 200 per alteration will be charged to cover our costs. Any amendment will also be subject to any additional costs incurred through increases in hotels and other holiday costs the amendment may involve. Any change in departure date will be construed as a cancellation of the original booking and cancellation charges will apply. Cancellation fees per person are as follow:-

(Before Any Payment)

-This happen of no any payment is special handling for last minutes booking which required immediate full payment with auto guarantee. (Booking less than 7 working days consider last minutes case)

-This happen of no any payment is special handling for super peak season booking like during Christmas, New Year, Chinese New Year, Hari Raya and etc.

(After Full or Balance Payment)

Any hotel room booking only cancel WITHIN 3 week (21 days) prior to arrival date, will incur cancellation charge of one night accommodation charge for each room reserved.

Tour packages cancelled LESS THAN 20 days prior to arrival date will incur 50% cancellation charge of total Tour packages rates

Tour packages cancelled LESS THAN 14 days prior to arrival date will incur 80% cancellation charge of total Tour packages rates

Tour packages cancelled LESS THAN 7 days prior to arrival date will incur 100% cancellation charge of total Tour packages rates

In the event that your visa is rejected, you have to pay for documentation and processing fees.

Claims for refund must be submitted in writing to Prime Visa Experts Pvt Ltd within 7 days after the completion of the tour, otherwise no refund will be made. All appropriate receipts and documents must be attached.

No refund or reduction will be made to any person who does not participate in any meal, sightseeing or accommodation during the course of the Tour arrangement.

Changes by the airline will not result in any refunds. Fight delays are unfortunate, and are completely outside the control and responsibility of Prime Visa Experts Pvt Ltd.

Passports & Visas

It is your responsibility to ensure that you have a valid passport with a minimum of 6 months validity from the day you return to your home country. You must have all the relevant visas, vaccinations, health certificates, and all necessary travel documents as required by the various government authorities of the countries to be visited. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents. www.primevisaexperts.com of Prime Visa Experts Pvt Ltd will not be responsible for any penalties due to your failure to abide by any regulations of the government of the visiting country.

Extension / Deviation Stay

Extension and/or deviation of air ticket is dependent on the airline and may incur additional charges impose by the airline (It is your responsibility if air ticket by your own arrangement). Where extension and or deviation are possible, arrangements of Entry Visa/Accommodations are solely your responsibilities. However, upon request, we are most happy to assist you.

Baggage

It is your responsibility if air tickets by your own arrangement, is subject to the choice of airlines you applied. Only one piece of hand luggage is allowed subject to certain weight and size as stipulated by the airline. You have to pay for your own excess baggage. We are not responsible for your hand luggage.

Travel Insurance

We strongly recommend you to acquire insurance on trip cancellation, accident, injury, illness, medical hospitalization, flight delay, baggage lost, etc. www.primevisaexperts.com of Prime Visa Experts Pvt Ltd shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. Settlements will ensue in accordance with rules set by airlines, hotels, buses, etc.

Medical Conditions, Pregnancy and Travel

If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us at the time of booking. You understand www.primevisaexperts.com of Prime Visa Experts Pvt Ltd or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.

Responsibility & Liability

www.primevisaexperts.com of Prime Visa Experts Pvt Ltd and its associated companies or subsidiaries are referred to as The Organizers.

Before making reservation, it is your responsibility to read the fine print associated with your desired product including, but not limited to, the following sections: Tour Package Price Includes, Tour Package Price Excludes, Child Price, Remarks in Price Grids, Reservations and Payments, Travel Documents, Booking Changes, Cancellations and Refund, Extension/Deviation Of Stay, etc.. And you herein state that you have read and fully understood the content of all fine print and will waive the right to dispute against any part of it after your purchase.

The Organizers act as an agent for transport companies, hotel contractors, and other suppliers etc. and is not liable for any changes make by them but will render assistance wherever possible.

The Organizers accept no responsibility for any loss, injury or damage to you or your belongings resulting directly or indirectly from occurrences beyond its control including acts of God, acts of government, war(whether declared or not), threat of war, other hostilities, terrorist activity, civil strife, strikes, riots, fire, thefts, robberies, epidemics, quarantine, customs or medical regulations, natural and nuclear disasters, technical or administrative problems with transport, industrial disputes, closures of airports, and breakdown in machinery, or equipment or similar events. Neither The Organizers nor any person or agent assisting or callipering with it is liable for any loss, injury or damage or delay which may occur during a program tour or holiday.

The persons taking the tours are responsible for safe keeping their own travel documents.

The Organizers shall not be held responsible if you are deported or refuse entry by Immigration Authorities for possession of unlawful items, holding improper travel documents, or other causes whose behaviour and activities are considered as subversive by the foreign government. There is absolutely no refund for your tour if you are refuse entry.

The Organizers reserve the rights to alter itineraries, travel arrangements, hotel accommodation even after the confirmations have been given to you in advance. The Organizers are not liable and reserve the rights to cancel or withdraw at any time bookings made by or on behalf of you. However, money paid by you as booking fee will be refunded to you.

Tour Package Price is subject to currency fluctuation, increase in Tour costs.

Any alteration on the routing or change of date of travel by the passenger is solely at his/her own risk. The Organizers shall not be held responsible for any inconvenience caused and additional expenses incurred.

The Organizers reserve the right to utilise any Group photograph (s) taken during the tour for commercial purposes.

The Organizers reserve the right to recall or reassign tour guide/ driver at/during execution of the tour.

Prime Visa Experts FLIGHT TICKETS

www.primevisaexperts.com Flight Online Booking Engine is a booking engine easy you (the Customer) to make flights reservation 24 hours a day, 7 days a week with instant seats availability & confirmation. All bookings are confirmed with airlines reference recorder and compulsory guaranteed by credit payment and paid by same credit card or cash bank in upon ticket issued.

Air fare in www.primevisaexperts.com Flight Online Booking Engine always subject to change and airlines seats availability until air ticket purchased by your payment and issued.

Airport taxes subject to further fuel surcharge if any immediate increase by airlines or carriers

Currency exchange rates especially applying on taxes conversion, subject to fluctuation from time to time and these are beyond www.primevisaexperts.com controls.

All flight schedule showing departure and arrival times are based on the existing country and regional time.

It is your responsibility to ensure that all passengers name fill into Passengers Information column in www.primevisaexperts.com Flight Online Booking Engine is exactly match to your passports or travel documents. www.primevisaexperts.com of Prime Visa Experts Pvt Ltd have no responsibility in any mistakes if you (the Customer) provided name wrongly and causes the additional cost of air ticket.

Define of Air Fare- the price charged for transportation by airplane without any airport tax, airlines insurance, fuel surcharges and miscellaneous charge.

Define of Airport Tax- A local tax imposed on air tickets and passed along to passengers, ostensibly used to fund airport maintenance, expansion, and similar expenditures.

Define of Fuel Surcharge- An additional per-ticket fee added to a fare by an airline or other carrier, ostensibly to cover the increased cost of fuel to the carrier. Fuel surcharges are seldom quoted in the fare.

Define of Airline Insurance- Aviation insurance -is insurance coverage geared specifically to the operation of aircraft and the risks involved in aviation. Aviation insurance policies are distinctly different from those for other areas of transportation and tend to incorporate aviation terminology, as well as terminology, limits and clauses specific to aviation insurance. An additional per-ticket fee added to a fare by an airline or other carrier.

Booking Changes, Cancellations and Refund

If you decide to change your flight reservation after ticket purchased or issued an amendment fee of RM 100 per alteration will be charged for www.primevisaexperts.com of Prime Visa Experts Pvt Ltd processing. Any amendment will also be subject to any additional costs incurred through increases in airlines costs the amendment may involve. Any change in departure date will be construed as a cancellation of the original booking and cancellation charges will apply. Cancellation fees per person are applied according to the fare category and airlines you applied; please refer the existing term & conditions when you search for the each fares & flights.

Passports & Visas

It is your responsibility to ensure that you have a valid passport with a minimum of 6 months validity from the day you return to your home country. You must have all the relevant visas, vaccinations, health certificates, and all necessary travel documents as required by the various government authorities of the countries to be visited. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents. www.primevisaexperts.com of Prime Visa Experts Pvt Ltd will not be responsible for any penalties due to your failure to abide by any regulations of the government of the visiting country.

Extension / Deviation Stay

Extension and/or deviation of air ticket is dependent on the airline and may incur additional charges impose by the airline (It is your responsibility if air ticket by your own arrangement). Where extension and or deviation are possible, arrangements of Entry Visa/Accommodations are solely your responsibilities. However, upon request, we are most happy to assist you.

Baggage

Each passenger is allowed baggage not exceeding 20 kilograms, is subject to the choice of airlines you applied. Only one piece of hand luggage is allowed subject to certain weight and size as stipulated by the airline. You have to pay for your own excess baggage. We are not responsible for your hand luggage.

Travel Insurance

We strongly recommend you to acquire insurance on trip cancellation, accident, injury, illness, medical hospitalization, flight delay, baggage lost, etc. www.primevisaexperts.com of Prime Visa Experts Pvt Ltd shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. Settlements will ensue in accordance with rules set by airlines, hotels, buses, etc.

Medical Conditions, Pregnancy and Travel

If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us at the time of booking. You understand www.primevisaexperts.com of Prime Visa Experts Pvt Ltd or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.

Responsibility & Liability

Before making reservation, it is your responsibility to read the fine print associated with your desired product including, but not limited to, the following sections: Air Fare, Airport Tax, Fuel Surcharge, Reservations and Payments, Travel Documents, Booking Changes, Cancellations and Refund, Extension/Deviation Of Stay, etc.. And you herein state that you have read and fully understood the content of all fine print and will waive the right to dispute against any part of it after your purchase.

Prime Visa Expertsc.om.my of Prime Visa Experts Pvt Ltd and airlines accept no responsibility for any loss, injury or damage to you or your belongings resulting directly or indirectly from occurrences beyond its control including acts of God, acts of government, war(whether declared or not), threat of war, other hostilities, terrorist activity, civil strife, strikes, riots, fire, thefts, robberies, epidemics, quarantine, customs or medical regulations, natural and nuclear disasters, technical or administrative problems with transport, industrial disputes, closures of airports, and breakdown in machinery, or equipment or similar events. Neither The Organizers nor any person or agent assisting or callipering with it is liable for any loss, injury or damage or delay which may occur during a program tour or holiday.

The persons taking the flight ticket are responsible for safe keeping their own travel documents.

www.primevisaexperts.com of Prime Visa Experts Pvt Ltd and airlines shall not be held responsible if you are deported or refuse entry by Immigration Authorities for possession of unlawful items, holding improper travel documents, or other causes whose behaviour and activities are considered as subversive by the foreign government. There is absolutely no refund for your flight ticket if you are refuse entry.

www.primevisaexperts.com of Prime Visa Experts Pvt Ltd and airlines reserve the rights to alter flight schedule, itineraries and travel arrangements even after the confirmations have been given to you in advance. www.primevisaexperts.com of Prime Visa Experts Pvt Ltd and airlines are not liable and reserve the rights to cancel or withdraw at any time bookings made by or on behalf of you. However, money paid by you as booking fee will be refunded to you.

Any alteration on the routing or change of date of travel by the passenger is solely at his/her own risk. www.primevisaexperts.com of Prime Visa Experts Pvt Ltd and airlines shall not be held responsible for any inconvenience caused and additional expenses incurred.

Prime Visa Experts HOTEL ACCOMMODATIONS

www.primevisaexperts.com Hotel Online Booking Engine is a booking engine easy you (the Customer) to make rooms reservation 24 hours a day, 7 days a week with instant room availability & confirmation. All bookings are compulsory guaranteed by credit payment and paid by same credit card upon guests check in.

Hotel Rates in www.primevisaexperts.com Hotel Online Booking Engine always subject to hotel rooms availability until room reservations guaranteed by your credit card payment as engine request and paid upon check in.

All hotel rates quoted in www.primevisaexperts.com Hotel Online Booking Engine are based on existing country currency and you may choose your preferred currency conversion before search.

Currency exchange rates subject to fluctuation from time to time and these are beyond www.primevisaexperts.com controls.

All hotel rates showing are excluding room services, tips, telephone calls, laundry and any others items that you may apply during your stay.

It is your responsibility to ensure that all passengers’ name fill into Passengers Information column in www.primevisaexperts.com Hotel Online Booking Engine is exactly match to your passports or travel documents. www.primevisaexperts.com of Prime Visa Experts Pvt Ltd has no responsibility in any mistakes if you (the Customer) provided name wrongly and causes the additional cost of amendments.

Booking Changes, Cancellations and Refund

If you decide to change your hotel reservation after guaranteed by your credit card payment, an amendment fee of RM 50 per alteration will be charged for www.primevisaexperts.com of Prime Visa Experts Pvt Ltd processing. Any amendment will also be subject to any additional costs incurred through increases in room rates the amendment may involve. Any change in check in date will be construed as a cancellation of the original booking and cancellation charges will apply. Cancellation fees per room per night are applied according to the room rates category and hotels you applied; please refer the existingTerm & Conditionswhen you search for the each room rates and hotel.

Passports & Visas

It is your responsibility to ensure that you have a valid passport with a minimum of 6 months validity from the day you return to your home country. You must have all the relevant visas, vaccinations, health certificates, and all necessary travel documents as required by the various government authorities of the countries to be visited. You are responsible for any expenses incurred as a result of delays or itinerary changes related to your lack of appropriate travel documents. www.primevisaexperts.com of Prime Visa Experts Pvt Ltd will not be responsible for any penalties due to your failure to abide by any regulations of the government of the visiting country.

Extension / Deviation Stay

Extension and/or deviation of room is dependent on the hotel and may incur additional charges impose by the hotel (It is your responsibility to check with hotel if deviation during the stay). Where extension and or deviation are possible, arrangements of Entry Visa are solely your responsibilities. However, upon request, we are most happy to assist you.

Travel Insurance

We strongly recommend you to acquire insurance on trip cancellation, accident, injury, illness, medical hospitalization, flight delay, baggage lost, etc. www.primevisaexperts.com of Prime Visa Experts Pvt Ltd shall be exempt from any liability in the event of an accident resulting in, but not limited to, loss or damage of properties, injury to people, death during trip, delays, irregularities or other occurrences beyond its control. Settlements will ensue in accordance with rules set by airlines, hotels, buses, etc.

Medical Conditions, Pregnancy and Travel

If you have a medical condition, or if you are pregnant and considering travel, you must consult with your doctor before you travel, especially if medical condition requires daily routine care, urgent care, or your pregnancy is high-risk. You are responsible for disclosing any related information to us at the time of booking. You understand www.primevisaexperts.com of Prime Visa Experts Pvt Ltd or local provider is not in a position to provide any medical services or urgent care in the event such an action may be required. You are liable for any risks, incidences or consequences incurred during travel. We highly recommend that you purchase medical insurance and travel insurance before you travel.

Responsibility & Liability

Before making reservation, it is your responsibility to read the fine print associated with your desired product including, but not limited to, the following sections: Hotel Rates, Service Tax, Reservations and Payments, Travel Documents, Booking Changes, Cancellations and Refund, Extension/Deviation Of Stay, etc.. And you herein state that you have read and fully understood the content of all fine print and will waive the right to dispute against any part of it after your credit card guaranteed payment.

Prime Visa Expertsc.om.my of Prime Visa Experts Pvt Ltd and hoteliers accept no responsibility for any loss, injury or damage to you or your belongings resulting directly or indirectly from occurrences beyond its control including acts of God, acts of government, war(whether declared or not), threat of war, other hostilities, terrorist activity, civil strife, strikes, riots, fire, thefts, robberies, epidemics, quarantine, customs or medical regulations, natural and nuclear disasters, technical or administrative problems with transport, industrial disputes, closures of airports, and breakdown in machinery, or equipment or similar events. Neither The Organizers nor any person or agent assisting or callipering with it is liable for any loss, injury or damage or delay which may occur during a program tour or holiday.

The persons taking the hotel rooms are responsible for safe keeping their own travel documents.

www.primevisaexperts.com of Prime Visa Experts Pvt Ltd and hoteliers shall not be held responsible if you are deported or refuse entry by Immigration Authorities for possession of unlawful items, holding improper travel documents, or other causes whose behaviour and activities are considered as subversive by the foreign government. There is absolutely no refund for your hotel room booking if you are refuse entry.

www.primevisaexperts.com of Prime Visa Experts Pvt Ltd and hoteliers reserve the rights to alter room category even after the confirmations have been given to you in advance. www.primevisaexperts.com of Prime Visa Experts Pvt Ltd and hoteliers are not liable and reserve the rights to cancel or withdraw at any time bookings made by or on behalf of you. However, money paid by you as booking fee will be refunded to you.

Any alteration on the routing or change of date of travel by the passenger is solely at his/her own risk. www.primevisaexperts.com of Prime Visa Experts Pvt Ltd and hoteliers shall not be held responsible for any inconvenience caused and additional expenses incurred.

 

User Accounts

You must create an account on this Site in order to engage in certain behavior such as processing bookings and uploading content.  Your personal information associated with your user account is subject to our Privacy Policy. If you do not agree with the terms set forth in the Privacy Policy, please do not use this Site.

You are not permitted to create an account on this Site if you are a competitor of Prime Visa Experts, if you are representing someone other than yourself, if you are using this Site for commercial purposes or if you are engaging in illegal activity.  Prime Visa Experts reserves the right to cancel your account at any time and for any reason.

Accuracy of Information

This Site and all information and content within it cannot be guaranteed for accuracy.  Prime Visa Experts will, to the best of its ability, confirm information directly with the respective source when possible.  All booking information, prices, photos, reviews, descriptions, coordinates, and any other content within this Site is subject to change upon confirmation of more current or more accurate information.  Please click on the Help tab displayed to the side of the screen if you are able to suggest more accurate information.

Contributing Content

Any content that you upload or contribute to the Site may be altered or modified at Prime Visa Experts’s discretion. All content, including any photos, videos, user reviews, travel expert reviews, business information, product information or personal contributions may be used or distributed by Prime Visa Experts for any reason, including sales, social media, marketing and advertising campaigns within the Site and external to the Site. Prime Visa Experts will not compensate you or notify you if your content is used for any purpose.  You are also responsible for ensuring that you have the legal right to use and distribute the content you contribute to the Site. By using this Site and contributing content to it, you agree to these Terms of Use.  If you do not agree with these Terms, please do not use this Site or contribute content to it.

Viewing and Using Content

No content on this Site or on any Prime Visa Experts affiliated product may be reproduced, copied, transferred, downloaded, scraped, databased or otherwise acquired or distributed without the written consent of Prime Visa Experts.

Prime Visa Experts goes through great lengths to ensure that all content within this Site is appropriate and that it meets necessary attribution requirements.  If you see any content that you believe should not be displayed on the Site, or if you see content that may infringe on existing intellectual property rights, please click on the Help tab displayed to the side of the screen and we will verify and update the content appropriately.

Product Information and Liability

All products marketed, advertised, listed or sold on this Site are promoted and operated by independent tour and activity suppliers (business or businesses).  Prime Visa Experts is not liable for any consequence of inaccurate or misrepresented information about these products or businesses.  If you have questions or concerns about product information on the Site, please click on the Help tab displayed to the side of the screen and we will address your concerns as efficiently as possible.

Payments

You may pay with all major credit cards.  

Please see the section titled ‘Product Modifications, Cancellations and Refunds’ for any exclusions to this policy.  The amount of the deposit will be described and confirmed prior to check out.

Depending on the preference of the Business, you may be required to pay the full amount of your reservation at the time of booking or you may be required to pay a deposit.  If you pay the full amount up front, then the non-refundable deposit amount of the reservation will be displayed at check out.  If you only pay a deposit, you will be responsible for paying the remaining balance of the reservation directly to the Business on the day of your reservation. Failure to do so may result in the forfeiture of the full cost of the reservation. Your voucher will include the accepted payment types.  

Prime Visa Experts processes all transactions in US Dollars.  If you are making a booking on Prime Visa Experts with a foreign currency, you will be responsible for paying any foreign exchange conversion fees associated with the transaction.  Alternatively, if you are making a booking for a product that is listed in a foreign currency, the transaction will be for the US Dollar equivalent.  Because of currency fluctuations and relevant transaction fees, the value of products listed on our Site may be different than what you are charged at checkout.  Prime Visa Experts will make a best effort to ensure that the prices that are advertised are as accurate as possible, but will not be liable for price fluctuations outside of 
Prime Visa Experts’s control.

Price Matching

If you find a tour or activity on Prime Visa Experts that is being sold at a lower Retail price by the same tour operator, for the same tour, in the same currency, and for the same date, then Prime Visa Experts will match that price. The Retail Price does not include any discounts, sales, promotions, or deals. Price Matching does not apply to transfers. Any service fees added by a travel agent are at the travel agent's sole discretion and will disqualify any reservation from a price match. All final Price Matching decisions will be made at the sole discretion of Prime Visa Experts.

Booking Confirmation

When you make a reservation on Prime Visa Experts, please allow up to 48 hours for the reservation to be confirmed by the business.  Your method of payment may be preauthorized, but you will not be charged until the reservation is confirmed.  If the reservation cannot be confirmed, you will be notified via email, you will not be charged and you may choose another product for your trip.

Vouchers

When you book a product on the Site, you will receive a voucher via email once your reservation is confirmed with the Business.  This voucher includes all pertinent information for your reservation, including a reservation code, and depending on the type of reservation made, the voucher will include the outstanding balance you will need to pay directly to the Business upon arrival and the businesses’ accepted forms of payment.  The voucher is required for your reservation and the Business may also ask you for identification for further confirmation.  Please read all information on the voucher and ensure that you are aware of any requirements for the day of the reservation.  All voucher information will also be available in your Traveler Profile.

Product Modifications, Cancellations and Refunds

If you need to request a modification, cancellation or refund on an existing booking, click on the Help tab displayed to the side of the screen immediately.  Please provide your reservation number and full details about your requested changes.

Prime Visa Experts supports different cancellation policies so that businesses are able to provide you with a greater range of products.  Please be aware of the cancellation policy for your reservation before you finalize the transaction.  

If you have made a reservation and wish to modify it, then you will be subjected to the Business’s availability and their approval of the modifications.  Please click on the Help tab displayed to the side of the screen and provide your reservation number and what changes you wish to make.  We will do our best to work with the Business to meet your needs. If the modifications you requested cannot be fulfilled, then you may cancel your reservation under the following terms.

If you must cancel an existing reservation then your eligibility for a refund, less the deposit will depend on the cancellation policy for your specific reservation.  Each reservation has a ‘no-refund window’ which is a period of days leading up to the reservation date that no refund can be provided.  If you cancel in advance of this window then you are eligible for a full refund, minus the deposit and any applicable fees, otherwise you must forfeit the full cost of your reservation.  Prime Visa Experts may preauthorize your credit card for the full amount of a reservation if you pay only a deposit at the time of a booking.

If your reservation was not fulfilled, then you must contact us within three calendar days following your reservation date.  Prime Visa Experts will review your case and issue a full refund if it is determined that the reservation was not fulfilled due to no fault of your own.  If you do not report any issues within three calendar days following your reservation date, then Prime Visa Experts may not be able to offer a refund.

Limitations of Liability

Businesses listed on the Site are third party entities and are not agents or affiliates of Prime Visa Experts. Prime Visa Experts is not liable for any injuries, sickness, accidents, delays, neglect, poor weather, negative consequence or expenses caused, made possible by, or associated with the Businesses, their products or their affiliates.

Travel insurance, passports, appropriate visas and necessary vaccinations are your responsibility.  Prime Visa Experts is not responsible for any consequence of your failure to plan in advance. Please ensure that you are aware of all travel requirements prior to making any bookings on this Site or any other travel arrangements.

Prime Visa Experts is not responsible for any damages, loss of revenue, loss of business, loss of opportunity, loss of reputation or any negative consequence associated with the use of this Site or any Prime Visa Experts product.

Local laws and regulations will always prevail over these Terms of Use, where applicable.

Personal Information

For some tour and activity reservations, Prime Visa Experts may be required to pass along certain personal information such as your name, phone number and email address to the relevant business as part of the booking.  This information is to ensure that the Business can get in touch with you should any issues arise.  Under no circumstances will Prime Visa Experts make public or distribute your personal information to any party not directly associated with a reservation you have made.  Please see our Privacy Policy for more information.

Termination

Prime Visa Experts reserves the right to terminate your account of any kind, at any time, for any reason.  Prime Visa Experts will not tolerate the misuse of information, fraudulent or illegal activity, abusive behavior, spam, breach of intellectual property rights, inappropriate content, hacking and interference, web scraping or indexing of this Site.  Prime Visa Experts may continue to use any content that you have contributed even after your account has been terminated.



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